The Fleece AI Brain Intercom connector syncs your customer conversations into a local-first knowledge base of plain Markdown and SQLite on your own machine. Each conversation becomes a note titled by its subject, carrying the opening message that started it, cleaned from HTML to plain text. From there, any MCP-compatible AI app such as Claude Desktop or Cursor can answer from your real customer conversations, with the source one click away.
What syncs from Intercom
Every conversation arrives as a knowledge node — an ordinary file you can open, link and search, not a thread that scrolls away in an inbox.
Customer conversations
Conversations are pulled from Intercom's search API, ordered by most recently updated.
Title and opening message
Each conversation's title becomes the note title, and the source message that opened it becomes the body.
Clean plain text
The message HTML is stripped to readable text, with entities decoded and whitespace collapsed.
Recent activity first
The first sync backfills conversations updated in the last 90 days; later runs pick up newly-updated ones.
Updated, never duplicated
When a conversation is marked updated, its note is refreshed in place — matched on the conversation's update time, so a re-sync never creates duplicates.
Connect Intercom in four steps
No export, no reporting add-on — one sign-in from the desktop app.
- 01
Install Fleece AI Brain
Download the desktop app for macOS, Windows or Linux and open your vault — a folder of plain Markdown files on your machine.
- 02
Open Connectors and pick Intercom
In the app, open the connectors panel, choose Intercom, and sign in with your workspace account. OAuth is brokered securely; your conversations never pass through our servers.
- 03
Let the backfill run
The first sync reaches back over conversations updated in the last 90 days, then keeps up with newly-updated ones in the background.
- 04
Let it sync — then ask
Sync runs in the background and stays up to date. Point Claude Desktop, Cursor or any MCP app at your Brain and ask what customers keep asking for.
The chat widget is where customer truth scrolls away.
Intercom is where customers tell you the unfiltered truth: the objection that killed the deal, the feature three accounts asked for this week, the promise a teammate made to keep someone from churning. It is the most valuable feedback your company gets — and the moment the conversation closes, it slides down a list nobody scrolls back through.
The Intercom connector keeps that truth on the record. Each conversation becomes a permanent note, linked to the people, products and requests it mentions, so the pattern across a hundred chats is a question you can ask — not a feeling your support lead has.
Your conversations reach your disk, not our servers.
Sign-in is brokered through Pipedream Connect, but the Intercom REST API is then called directly from the desktop app whenever your account exposes a raw token; managed-OAuth accounts route through Pipedream's proxy instead. Either way, conversations land straight in your vault as Markdown and SQLite and never transit Fleece's servers.
That is the whole trust model: we can't read your customer conversations, period. The files are yours, they open in Obsidian or any editor, and if you ever leave, you take everything with you.
- +Intercom API called from your device or a proxy — raw conversations never transit our servers
- +Vault = plain .md files + SQLite, 100% Obsidian-compatible
- +Works offline once synced; cloud sync is optional and end-to-end encrypted
Give every AI app your customer conversations.
One copy-paste connects the Brain to Claude Desktop, Cursor, Cline, Zed or agents you build. From then on, "what have customers said about our onboarding this quarter?" is answered from the actual conversations — with the source note one click away.
Because every agent and tool reads the same graph, a product agent can surface the top feature requests without anyone re-reading a hundred chats. On Teams, the organization map also shows which agents used that knowledge and what they cost.
Intercom connector — FAQ
Do my Intercom conversations pass through Fleece's servers?+
No. Sign-in is brokered through Pipedream Connect, but the Intercom REST API is called directly from the desktop app (or through a proxy for managed-OAuth accounts). Conversations land straight in your local vault and never transit Fleece's servers; we never see or store your customer content.
Which conversations does the connector sync, and how much of each?+
Conversations in the workspace you connect. Each note carries the conversation's title and the opening message that started it, cleaned to plain text. The first sync only reaches back over conversations updated in the last 90 days, so you scope it by which workspace you connect.
Does it write anything back to Intercom?+
No. The connector is read-only: it pulls conversations into your knowledge base and never replies, tags or changes anything in your Intercom workspace.
How often does it sync, and does it pick up updates?+
Sync runs in the background and resumes from the newest conversation update it has seen, so each run fetches recent activity. When a conversation is marked updated, its note is refreshed in place rather than duplicated.
Which plan do I need to connect Intercom?+
The local brain is free, and connectors are the paid lever: Solo (€12/month) includes up to 3 connected tools, Pro (€24/month) makes them unlimited with auto-sync. Every plan starts with a 14-day trial, no card required.
How do I ask Claude or Cursor about customer conversations?+
Connect the Brain to Claude Desktop, Cursor or any MCP-compatible app with a single copy-paste. Your AI then answers from the synced Intercom knowledge, citing the exact conversation it drew from.
Can I open the synced conversations outside the app?+
Yes. Every conversation is an ordinary Markdown file in your vault, fully Obsidian-compatible — open, edit or grep it with any tool, and take it with you if you ever leave.
What happens if I disconnect Intercom?+
Sync stops, and everything already in your vault stays yours — the notes are local files, not a mirror that vanishes with the connection.
Stop letting customer truth scroll away.
Connect Intercom in one sign-in and give your whole AI stack a memory of what your customers actually said.