The Fleece AI Brain ServiceNow connector syncs the articles from your instance's Knowledge Base — the kb_knowledge table — into a local-first knowledge base of plain Markdown and SQLite on your own machine. Each article's short description and body become a note, the ServiceNow rich text flattened to clean plain text, and any MCP-compatible app such as Claude Desktop or Cursor can answer from it, with the source article one click away.
What syncs from ServiceNow
Everything arrives as knowledge nodes — ordinary files you can open, link and search, not records reachable only through a platform login.
Knowledge Base articles
Every article in your instance's kb_knowledge table that falls in the sync window, pulled through the ServiceNow Table API.
Short description & article text
The short description becomes the note's title and the article body becomes its content — the article's HTML flattened to clean, readable plain text.
Number as title fallback
An article with no short description is titled by its number (for example KB0010052), so nothing lands untitled.
Deep link back
A nav_to.do link to the article in your instance is appended to the body, so the source article is always one click from the note.
Knowledge Base tags
Each note is tagged servicenow and servicenow/kb, so you can filter your brain to just the material that came from the Knowledge Base.
Incremental sync & dedup
Runs resume from a stored cursor — the newest sys_updated_on seen — via a sys_updated_on >= query; the first sync backfills the last 90 days, an edited article refreshes its note in place, and a re-sync never duplicates.
Connect ServiceNow in four steps
No platform project, no scripted REST — one sign-in from the desktop app.
- 01
Install Fleece AI Brain
Download the desktop app for macOS, Windows or Linux and open your vault — a folder of plain Markdown files on your machine.
- 02
Open Connectors and pick ServiceNow
In the app, open the connectors panel, choose ServiceNow, and sign in against your instance. OAuth is brokered securely; your knowledge articles never pass through our servers.
- 03
Let the first sync backfill
The connector reads your instance's Knowledge Base — the articles updated in the last 90 days — then keeps pace with everything newer. It reads what your account can already see.
- 04
Let it sync — then ask
Sync runs in the background and stays up to date. Point Claude Desktop, Cursor or any MCP app at your Brain and ask how a recurring issue is meant to be resolved.
The knowledge is all there. Only the ITSM search can reach it.
ServiceNow is where an organization's operating knowledge accumulates. Years of incidents and changes get distilled into Knowledge Base articles — the runbooks, the known-error records, the resolutions that describe how the company actually runs. It is some of the most valuable institutional memory a company has.
And it is trapped behind one search box. To answer from it, someone has to be in ServiceNow, know it is there, and phrase the query the platform expects. The ServiceNow connector lifts that knowledge into your brain: every article becomes a permanent note in one living graph, linked to the people, systems and processes it mentions — reachable from wherever you already ask questions.
Your articles go from ServiceNow to your disk. Nowhere else.
Authentication is a standard OAuth sign-in, but the sync calls the ServiceNow Table API directly from the desktop app on your machine. Raw articles never transit Fleece's servers or any third party — they land straight in your vault as Markdown and SQLite.
That is the whole trust model: we cannot read your Knowledge Base. The files are yours, they open in Obsidian or any editor, and if you ever leave, you take every article with you.
- +Direct ServiceNow-to-device sync — raw articles never touch our servers
- +Vault = plain .md files + SQLite, 100% Obsidian-compatible
- +Works offline once synced; cloud sync is optional and end-to-end encrypted
Give every AI app your operating knowledge.
One copy-paste connects the Brain to Claude Desktop, Cursor, Cline, Zed or agents you build. From then on, "how are we supposed to handle this outage?" is answered from the actual knowledge article — with the source one click away, no ITSM login required.
Because every agent and tool reads the same graph, hybrid search (meaning and exact words, locally) finds the right article whether you remember its number or only the problem it solves. On Teams, the organization map also shows which agents used that knowledge and what they cost.
ServiceNow connector — FAQ
Does my ServiceNow data pass through Fleece's servers?+
No. Sign-in uses a brokered OAuth flow, but the sync itself calls the ServiceNow Table API directly from the desktop app on your machine. Raw knowledge articles never transit Fleece's servers or any third party — they land straight in your local vault.
Which records does the connector sync, and can I limit it?+
The Knowledge Base — your instance's kb_knowledge table — not the incident, change or request tables. The first run backfills the last 90 days; after that it keeps pace with newer articles. Scope follows your ServiceNow access: the connector only reads what your account can already see.
Does it write anything back to ServiceNow?+
No. The connector is read-only: it pulls knowledge articles into your knowledge base and never creates, edits or retires anything in your instance.
How often does it sync?+
Sync runs in the background from the desktop app and resumes incrementally from the newest sys_updated_on it has seen, so each run only re-examines recently updated articles. An edited article refreshes its note in place, and re-syncs never create duplicates.
Which plan do I need to connect ServiceNow?+
The local brain is free, and connectors are the paid lever: Solo (€12/month) includes up to 3 connected tools, Pro (€24/month) makes them unlimited with auto-sync. Every plan starts with a 14-day trial, no card required.
How do I ask Claude or Cursor about my Knowledge Base?+
Connect the Brain to Claude Desktop, Cursor or any MCP-compatible app with a single copy-paste. Your AI then answers from the synced knowledge articles, citing the exact article note it drew from.
Can I open the synced articles outside the app?+
Yes. Every article is an ordinary Markdown file in your vault, fully Obsidian-compatible — open, edit or grep them with any tool, and take them with you if you ever leave.
What happens if I disconnect ServiceNow?+
Sync stops, and everything already in your vault stays yours — the notes are local files, not a mirror that vanishes with the connection.
Free your Knowledge Base from the search box.
Connect ServiceNow in one sign-in and give your whole AI stack a permanent memory of how your company is meant to run.